For USA Customer Service/Product Availability/Support, please fill out the form:

For International customer support and warranty coverage for purchases made outside the US, please contact the authorized retailer directly for information on their policy.

Please allow 2-4 business days for a response to your inquiry during the busy holiday season.

Note: If you submit a ticket during a holiday or weekend, it will be reviewed on the next business day, and your submission will be processed within the 2-4 business days response time.

Note: If you dont have a Legends ID currently, please enter "N/A"
If you don't have an eStore account, please create one on https://www.atgames.us/account/register
Note that including specific information such as Legends ID and UUID allows us to faster obtain any device specific information our support team may need to assist you. If you are unsure if you have an Legends ID, please let support know in your message. To learn where to find your devices UUID please click this link to our FAQ page (section 1.3.21).
Product receipts/photos of shipping damage or defect.
Product receipts/photos of shipping damage or defect.
Product receipts/photos of shipping damage or defect.
Product receipts/photos of shipping damage or defect.
Click or drag files to this area to upload. You can upload up to 10 files.
Product receipts/photos of shipping damage or defect.

Customer Service Holiday Schedule

The Customer Service Department is closed on the following holidays:

  • December 24th, 2024
  • December 25th, 2024
  • December 31st, 2024
  • January 1st, 2025

We do not operate on weekends (Saturdays and Sundays).

Business Days:

  • Our business days are Monday through Friday.
  • From now until January 10, 2025, our business days are:
  • December: 17, 18, 19, 20, 21, 22, 26, 27, 28, 29.
  • January: 2, 3, 4, 5, 8, 9, 10.

Live chat support using the purple chat icon in the lower right corner is available Monday – Friday (excluding holidays):

  • 10a.m. – 5 p.m. PT
  • 12 p.m. – 7 p.m. CT
  • 1 p.m. – 8 p.m. ET

Email us with non support questions or other queries using the relevant link below.

To sign up for a Legends ID, please visit this page.

Important Links and Resources:

  • FAQ (Frequently Asked Questions and Answers) please visit this page.
  • AtGames E-Store, please visit this page .
  • Release Notes or Products And Firmware, please visit this page.
  • AtGames Warranty Policy, please visit this page.
  • AtGames E-Store Policy, please visit this page.
  • AtGames Shipping Damage Replacement Policy, please visit this page.
  • AtGames Monthly Calendar, please visit this page.

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