FAQ

1. General1.5. ArcadeNet | 1.10. Legends Platinum Owner Program | 1.11. LegendsCare | 1.12. WOD | 2. Legends Ultimate3. Legends Ultimate Mini | 4. Legends Gamer Pro | 5. Legends Gamer Mini | 6. Legends Core | 7. Legends Connect | 8. Legends Pinball  | 9. Pinball Tables  | 10. Legends GamePad™

1.1. Product Details / Specifications

1.1.1. Do I need to insert coins to play?

1.1.2. What is the warranty?

1.1.3. What is the return policy?

1.2. Availability

1.2.1. Where do I follow you for the latest information and updates?

1.3. Technical

1.3.1. Can I use 2 light guns at the same time?

1.3.2. Why does the clock show incorrect time after powering on?

1.3.3. Why does the live streaming feature show black when I try to stream to an external device?

1.3.4. My controls act weird when the light gun is connected to my device.

1.3.5. What light gun models are supported on the device?

1.3.6. What Raspberry Pi models can I use with the device via OTG?

1.3.7. I see internal storage still being used after doing a clean up in Data Manager.

1.3.8. I can't pair my device to the device in BT (Bluetooth) device mode.

1.3.9. Why doesn't Control Mirroring work with my external controllers?

1.3.10. What is the screen resolution?

1.3.11. How do I connect my device to the internet?

1.3.12. Why isn't my high score added to the global leaderboard?

1.3.13. How do I find a particular game I want to play?

1.3.14. Can I save gameplay screenshots or video?

1.3.15. Are USB devices hot swappable on your device?

1.3.16. How do I change my button mapping when I play a built-in game?

1.3.17. I hadn't turned on my device in a while and it no longer signs in to my Legends account automatically. Is this normal?

1.3.18. How do I change my button mapping when I play a built-in game for Player 2?

1.3.19. Can I change the display aspect ratio?

1.3.20. How do I show Leaderboard scores after FlashDriveX games are installed?

1.3.21. Where do I locate my UUID for my Legends device?

1.4. Sales, General & E-Store Orders

1.4.1. How do I contact your team?

1.4.2. When can I expect my delivery?

1.4.3. I see that you had/have a lower price on the product/service I purchased at a higher price. Can you price match the lower price?

1.4.4. How do I cancel an order placed with your E-Store?

1.5. ArcadeNet®

1.5.1. I can't find my confirmation e-mail after creating a Legends account.

1.5.2. Other than the built-in games, can I play additional games?

1.5.3. I have subscribed to ArcadeNet® and do not have any of the pinball games in my listing. Am I missing something?

1.5.4. When I log into my AtGames Legends Ultimate, it only shows the 3 months that I get with my Sam’s Club purchase and not the purchased prepaid amount of time that the code should add. What am I doing wrong?

1.5.5. I don't know how to redeem my Sam's Club bonus.

1.5.6. I subscribed to your service already but I can't redeem my Sam's Club bonus offer.

1.5.7. I cannot play ArcadeNet® because it is not enabled on my device.

1.5.8. My ArcadeNet® games stutter and lag.

1.5.9. Why can't I play a particular game or games listed on ArcadeNet®?

1.5.10. Is there any way to use the 2P (2 player mode) for multiple players on FarSight Studios tables?

1.5.11. How do I exit an ArcadeNet® game?

1.5.12. I cannot redeem your code when I am already subscribed.

1.5.13. I am trying to figure out how to enter my redemption code. When I log into ArcadeNet® I do not see any redemption area to enter the code that you sent me.

1.5.14. I just recently bought a redeem code. However, it won’t let me use it, saying my UUID has been used already. What do I do?

1.5.15. How do I change my email address in my Legends account?

1.5.16. I'd like to change my plan but the website shows an "Already subscribed" error.

1.5.17. I have purchased a specific per month plan. Can I switch to a different plan?

1.5.18. Can I cancel my ArcadeNet® membership?

1.5.19. Can I get a refund if I cancel my ArcadeNet® membership?

1.5.20. How do I cancel my ArcadeNet® membership?

1.6. Local Streaming

1.6.1. What is LegendsLink™?

1.6.2. Where can I download LegendsLink™?

1.6.3. Does LegendsLink™/Local Streaming cost money?

1.6.4. Can I play modern fighting games like Mortal Kombat 11 from Steam on LegendsLink™?

1.6.5. Is LegendsLink™ wireless, or do I need a USB/HDMI connection to connect to my computer?

1.6.6. Will LegendsLink™ work on Legends Pinball?

1.6.7. How do I turn off LegendsLink™?

1.6.8. What are the minimum PC requirements for the LegendsLink™ app?

1.6.9. My game crashes after I changed screen resolutions.

1.6.10. What operating system does the LegendsLink™ app support?

1.6.11. Does my Legends Arcade Family device need to be in the same room as my PC or router in order to get solid results?

1.6.12. I cannot get my PC to establish a connection with LegendsLink™. What should I do?

1.6.13. Why is my mouse cursor invisible on my PC when I connect my device to my PC using the LegendsLink™ app?

1.6.14. I see the local network on my Legends Arcade Family device, but it fails to connect. What should I do?

1.6.15. I am getting poor performance, e.g., low frame rate, during local streaming. What should I do?

1.6.16. Do I need to do any special button mapping on my Legends Arcade Family device to get it to work with LegendsLink™ on my PC?

1.6.17. My audio no longer works on my PC after installing the LegendsLink™ app.

1.6.18. Some games turn black as soon as I enable fullscreen during streaming.

1.6.19. My LegendsLink™ app suddenly stopped working.

1.7. Firmware

1.7.1. Do I need to be logged in for firmware updates?

1.7.2. Why can't I download a firmware update?

1.7.3. How come I can't update using the USB image from your website?

1.7.4. How do I update the firmware?

1.8. Offline Mode

1.8.1. What is offline mode?

1.8.2. Why do I need to use offline mode?

1.8.3. What if I want to play my games on one of my other devices after I’ve taken my tables into offline mode?

1.8.4. If I attach my purchased pinball tables to an existing or new Legends account (free/basic or paid/standard tier), am I required to play those games while connected to the internet or ArcadeNet® servers?

1.8.5. If I link my pinball purchases to my Legends account do I still need a USB flash drive to store my tables?

1.8.6. When I’m on the internet and logged into my Legends account, what is happening in the background when I play these linked pinball games?

1.8.7. What is the benefit of linking my purchased pinball tables to my Legends account?

1.8.8. How do I enable Offline Mode?

1.9. Legends ID

1.9.1. What is Legends ID?

1.9.2. Why has AtGames changed from ArcadeNet ID to Legends ID?

1.9.3. What should I sign in with on my Legends Arcade Device after the change?

1.9.4. What will this change impact? What should I do?

1.9.5. How do I reset the Legends ID if I don’t remember my username?

1.9.6. Does the change impact my leaderboard records?

1.9.7. Does the change impact the digital tables or apps that I have purchased or installed?

1.9.8. What happens if I forgot my previous ArcadeNet account username?

1.9.9 What happens if I forgot my previous ArcadeNet account email?

1.9.10. Which Legends Universal Firmware version reflects the change to Legends ID?

1.10. Legends Platinum Owner (LPO) Program

1.10.1. Why am I not an LPO? How can I join or purchase LPO program?

1.10.2. I think I am eligible to be a member of LPO but I did not receive my LPO Introductory email. Where can I find out more info about my LPO membership eligibility.

1.10.3. How long do LPO deals last?

1.10.4. When I get LPO status, are my products I currently own that were purchased from the AtGames E-Store covered under the 1-year warranty?

1.10.5. If I purchase LPO, can my ALU purchased from Sam's Club be applicable to the 1-year warranty?

1.10.6. How can I know when my LPO is going to expire?

1.10.7. If I purchase a device or accessory from the AtGames E-Store, but my LPO status is almost up, what is the warranty?

1.10.8. If my LPO status ends in 1 day and I purchase an ALU from the AtGames E-Store, is it covered for 90 days standard warranty or 1-year LPO warranty?

1.10.9. How are things covered when going into the next LPO membership that was stacked? Is it only the product purchased when the new stacked LPO membership is active? Or is it covered under the 1-year warranty and anything prior to that LPO membership becoming active is not covered?

1.10.10. Will the up to 10 EXPANDED DEVICE-SHARE be expanded to everyone or just LPO owners?

1.10.11. I received the LPO $25 value code for digital pinball tables from email. When I entered the code to purchase the table deals, it did not go through. Why didn’t it work?

1.10.12. Can I use the $25 code towards a more expensive pack and pay the difference?

1.10.13. Can I make a purchase towards preorder game packs?

1.10.14. What if I already own all the available Legends Packs?

1.11. LegendsCare™

1.11.1. What are the options for the LegendsCare™ Extended Warranty Plan?

1.11.2. When will the term of LegendsCare™ Extended Warranty Plan be effective? Does the term start from the day when the standard 90-day warranty ends, or from the purchase day of LegendsCare™ Extended Warranty Plan?

1.11.3. Other than the length of term, what are the difference between the Standard Warranty and LegendsCare™ Extended Warranty?

1.11.4. Are the LPO’s 1-year warranty program and the LegendsCare™ 1-year Extended Warranty Plan the same in terms of product warranty coverage?

1.11.5. I am currently an LPO member. How does it impact my LPO benefits after the launch of LegendsCare™ Extended Warranty?

1.11.6. I have been considering purchasing an LPO membership as it offers additional benefits, including an extended warranty. How have the LPO benefits changed after the launch of the LegendsCare™ Extended Warranty Plan?

1.11.7. What happens if I purchase a Legends Pinball when my LegendsCare™ Extended Warranty Plan is about to expire?

1.11.8. If I have an LPO membership and a one year LegendsCare™ Extended Warranty Plan, can their warranty term be stackable?

1.11.9. If I purchase a 1-year LegendsCare™ Extended Warranty Plan and a 2-year LegendsCare™ Extended Warranty Plan, do I get a 3-years total?

1.11.10. I purchased multiple LegendsCare™ Extended Warranty plans, and then I realized LegendsCare™ is not stackable. How do I get a refund on the extra warranty plan(s) purchased?

1.12.11. LegendsCare™ Extension FAQ

1.12. Week One Deals™ (WOD)

1.12.1. What’s Week One Deals™ (WOD)?

1.12.2. What products does WOD cover?

1.12.3. Which devices have WOD?

1.12.4. How do I access WOD?

1.12.5. How long does WOD last?

1.12.6. Is WOD itself a one-time event or recurring?

1.12.7. What discounts does WOD offer?

1.12.8. How do WOD discounts compare to other AtGames sales?

1.12.9. Can 35% and 50% Discounts Be Stacked for 85% Off?

1.12.10. Who qualifies for Homecoming WOD (50%)?

1.12.11. I Live Outside of the United States. Do I qualify for WOD?

1.12.12. What’s So special about December 20–26, 2024?

1.12.13. What if I Receive & Activate my New device before December 20th?

1.12.14. What if I start a new device during December 20–26?

1.12.15. What happens after December 26, 2024?

1.12.16. Will the WOD Launch Celebration Promotion happen again?

2. Legends Ultimate

2.1. How do I power on the arcade?

2.2. What games are available?

2.3. What is the height of the full size home arcade?

2.4. What are the product dimensions?

2.5. How do I reset to factory settings?

2.6. What's the size of the LCD?

2.7. What are the specs for the AC adapter/power supply?

2.8. Do I have to assemble the cabinet?

2.9. How come my panel art is not flush with the side of the cabinet?

2.10. How do I adjust the volume?

2.11. How do I adjust the sensitivity of the joystick?

2.12. Can I dim the screen?

2.13. Can I connect my own HDMI device on the arcade?

2.14. Can I play my AtGames consoles with my arcade cabinet?

2.15. Can I plug and play my Blast! on the arcade?

2.16. Why does Legends Ultimate not come with pinball buttons? Can I install them on my ALU?

2.17. When can I use the included pinball buttons?

2.18. What are the differences between the newer and older Legends Ultimate machines?

2.19. I found a bright/dark/dead pixel on my LCD monitor? Is it defective and can I request a replacement under warranty?

2.20. Where can I buy a Legends Ultimate Home Arcade?

2.21. The buttons are reversed on my Legends Ultimate 1.1 when playing pinball game packs.

2.22. My machine will not update. I receive error messages and cannot update over Wi-Fi or a wired connection.

3. Legends Ultimate Mini

3.1. Do I need any tools to rotate the screen?

3.2. After I rotate the screen and replace the screws, what do I need to do next?

3.3. Can I play pinball on the ALU Mini?

3.4. What games are included?

3.5. Does the ALU Mini have the same features as other Legends Arcade Family devices?

3.6. Does the ALU Mini come with a riser?

3.7. I missed out on the Tetris-themed version. Will I be able to order one in the future?

3.8. How do I reset to factory settings?

4. Legends Gamer Pro

4.1. How do I set up and power on the Streaming Arcade Console and Legends Gamer Control Top?

4.2. What games are available?

4.3. What are the product dimensions?

4.4. Do I need a TV/ Monitor to play?

4.5. Why is there lag or a delay when I play games on my TV/monitor?

4.6. How do I reset to factory settings?

4.7. Do I have to assemble the Legends Gamer?

4.8. Can I use Legends Gamer on the Legends Ultimate arcade machine? How?

4.9. Can I use Legends Gamer Control Top to play on other gaming devices?

4.10. When can I use the included pinball button on the Legends Gamer?

4.11. How do I pair Legends Gamer Console with a third party controller?

4.12. How long does the rechargeable battery in the Legends Gamer Control Top last?

4.13. How do I know my battery in the Legends Gamer Control Top is low?

5. Legends Gamer Mini

5.1. How do I set up and power on the Streaming Arcade Console and Legends Gamer Mini Control Top?

5.2. What games are available?

5.3. What are the product dimensions?

5.4. Do I need a TV/ Monitor to play?

5.5. How do I reset to factory settings?

5.6. Do I have to assemble the Legends Gamer Mini?

5.7. Can I use Legends Gamer Mini on the Legends Ultimate arcade machine? How?

5.8. Can I use Legends Gamer Mini Control Top to play on other gaming devices?

5.9. How do I pair the Streaming Arcade Console with a third party controller?

5.10. How long does the rechargeable battery in the Legends Gamer Mini Control Top last?

5.11. How do I know my battery in the Legends Gamer Mini Control Top is low?

6. Legends Core

6.1. How do I set up and power on the Legends Core?

6.2. How do I pair Legends Core with a third party controller?

6.3. What games are available?

6.4. What are the product dimensions?

6.5. Does the Legends Core come with a controller?

6.6. What’s the difference between the Legends Core and Gamer Core?

6.7. Are USB hubs supported?

6.8. Do I need a TV/ Monitor to play?

6.9. Do I need a controller to play?

6.10. How do I reset to factory settings?

7. Legends Connect

7.1. Does Legends Connect give you full access to the AtGames Legends Arcade Platform™ ecosystem?

7.2. Can you sideload BYOG™ AddOn games that you own via USB like you can on a Legends Ultimate?

7.3. Can you connect a Light Gun to the Legends Connect?

7.4. Can you put a Legends Connect inside a Pandora’s Box?

7.5. What type of USB Port is on the Legends Connect?

7.6. Does the Legends Connect have wireless capabilities?

7.7. Does the Legends Connect support Ethernet?

7.8. Does Legends Connect have Built-In Licensed Games?

7.9. What games are included?

7.10. Can I connect a USB Hub to the Legends Connect?

7.11. Does Legends Connect support third party game controllers and keyboards?

7.12. Can I participate in weekly/monthly AtGames Leaderboards/prizes with my Legends Connect?

7.13. Does the Legends Connect allow for firmware updates?

7.14. Can you connect the Legends Connect to other screens besides a TV?

7.15. Does Legends Connect allow me to voice chat with friends during multiplayer sessions?

7.16. Does Legends Connect have Parental Controls?

7.17. Does Legends Connect support Portrait/Vertical Mode?

7.18. Can I play friends online with the Legends Connect?

7.19. How are speakers wired to the Legends Connect?

7.20. What is the wiring diagram for physical volume buttons?

7.21. Can you control audio from in the menu rather then needing a physical volume control?

7.22. Can an amplifier be wired in with a potentiometer for manual adjustment, and, if so, what is the wiring diagram?

7.23. Does the Connect support USB encoder boards via USB to add a third or fourth player?

7.24. How can buttons be mapped for players three and four to match player one and player two layouts?

7.25. Can extra peripherals like USB trackballs, spinners, and light guns work? If so and they’re plug and play devices, are there any drivers or configuration they would need?

7.26. Does the Legends Connect support "mouse" mode?

7.27. What power supply does the Legends Connect take?

8. Legends Pinball

8.1. How is the Legends Pinball shipped?

8.2. My order is late or delayed according to my tracking information, what do I do?

8.3. How long does it take to receive once it ships?

8.4. What tools are required for assembly?

8.5. What modifications will void my warranty?

8.6. What is OCP or Open and Connected Pinball?

8.7. What games are included?

8.8. Can I connect my PC to the Legends Pinball to play games such as Pinball Arcade, Zaccaria, FX3, and others?

8.9. What can I connect to my Legends Pinball?

8.10. Can I buy tables and play on the local cabinet?

8.11. Does it support ArcadeNet®?

8.12. Does it support AddOnX?

8.13. Does it support BYOG Local Streaming?

8.14. Can it play VPX and Future Pinball tables?

8.15. Can I add solenoids to the Legends Pinball?

8.16. What is that USB cable for inside my ALP?

8.17. Will other features and services (ArcadeNet®, OTG, etc.) be able to use the haptic feedback and accelerometers?

8.18. My ALP unit has a different connection type between the playfield and backbox then what I’ve seen online/in my manual. Am I missing a connection?

8.19. When I first powered on my machine, I immediately downloaded the latest firmware. However, I am still being asked to download the latest firmware. Is there a problem with my ALP?

8.20. How can I adjust haptic feedback and accelerometer sensitivity on my ALP?

8.21. How do I adjust the volume on my ALP?

8.22. I hear a slight buzzing sound coming from my backbox speakers during certain periods of gameplay. Are my speakers broken?

8.23. My accelerometer doesn’t seem to be working, is there a setting to turn this on?

8.24. My Backbox display doesn’t seem to be working, what can I do?

8.25. Items arrived damaged in my shipment. What are my next steps?

8.26. My ALP won’t pass the load screen or gets stuck on the home screen. What can I do?

8.27. My computer will not work with OTG. What’s the problem?

8.28. How do I control the audio setting on Legends Pinball?

8.29. My volume on certain games/tables seems abnormally high or sometimes abnormally low. What can I do?

8.30. How do I factory reset my Legends Pinball?

8.31. My machine keeps tilting on its own. How do I fix this?

8.32. I can’t connect to OTG Mode on the ALP. What’s the problem?

8.33. I have downloaded the Zaccaria game packs, but they won’t load.

8.34. How do I remap the flipper and nudge buttons to make flipper on the bottom and nudge on top?

8.35. Can you play UCE files on the ALP?

8.36. I can’t feel haptic feedback from the flippers. What’s going on?

9. Pinball Tables

9.1. How much storage space is required on my USB flash drive to store all Zaccaria and Gottlieb tables?

9.2. Can I store other files on my USB flash drive along with my Zaccaria and Gottlieb Packs?

9.3. How large of a partition is needed on the USB flash drive?

9.4. When going to download my bundle or game pack, I’m prompted to redeem my code by either linking to ArcadeNet® or my device. Which should I choose?

9.5. I don’t have a Legends account to link to my redemption code. Do I need this?

9.6. I do have a Legends ID. Should I link my table pack to my Legends ID?

9.7. How many devices can I share my game pack purchase to when linking to ArcadeNet®?

9.8. Can I share my Legends Pinball bundle to my other Legends Arcade Family devices when linked through ArcadeNet®?

9.9. Can I share my Legends Ultimate/Gamer Pro/Gamer Mini/Core bundle to my other Legends Arcade Family devices when linked through ArcadeNet®?

9.10. My bundle or game pack doesn’t show up on my device after download and installation. What can I do?

9.11. My tables play fine, but for some reason the thumbnail image for the game art is not showing up. Is there a problem here?

9.12. All of my tables appear in my library, but I can’t seem to access them. What should I do?

9.13. How do I manually redeem my purchased Pinball tables on my device?

10. Legends GamePad™

10.1. What can I expect when first unboxing my new Legends Gamepad™?

10.2. How do I switch my Legends GamePad™ to "wireless mode"?

10.3. How do I revert back to “Wired Mode” from “Wireless Mode”?

10.4. What if I want to connect my Legends GamePad™ to a second device?

10.5. How should I charge my Legends GamePad™?

Newsletter

Sign up for our newletter to keep up to date on all the latest news.

* indicates required