Privacy Policy

Ordinary Course of Business

ArcadeNet® strives to minimize its customer data footprint to protect the privacy of our customers. We typically temporarily collect customer data for account creation, transactions, customer support, streaming service participation, promotions, and surveys.

• Account creation may require a user name, email address, and password.
• Transactions may use email address, title names, purchase amount, purchase timing, and purchase frequency.
• Customer support may require game title, issue details, operating system, security software, account verification details, wireless connection type, or other troubleshooting information.
• Streaming service participation may document email address, total play time, geographic location, time zone, and session start time.
• Promotional emails are optional and can be unsubscribed from at any time.
• Surveys may request email address and answers to survey questions.

Payment Processing

ArcadeNet® utilizes Stripe to help prevent fraudulent transactions. Stripe uses proprietary algorithms to analyze payment data for fraud. For more information, visit https://stripe.com/privacy.

Data Sharing

We will only use customer data for the purposes described in this Privacy Policy.

Data Security

We employ electronic and physical measures to protect customer data from unauthorized use. We also require third-party service providers to have similar safeguards in place.

Data Retention

Customer data is retained only as needed for service, support, transaction, compliance, and security purposes.

Marketing

We periodically market promotions via email. We provide venues to subscribe and unsubscribe from email lists.

Special Exceptions

We reserve the right to disclose personally identifiable information if we believe it is necessary to comply with law or legal process, protect rights or property, respond to fraud or abuse, enforce terms or acceptable use policies, protect safety, or support a sale, transfer, merger, or combination of business operations.

Children's Privacy

Our websites are not directed at children under 13. We do not knowingly allow anyone under 18 to provide personal information on ArcadeNet®. You can find more information about children’s privacy at http://www.ftc.gov.

California Residents

California law permits residents who have provided personal information to request information about disclosure of personal information to third parties for marketing purposes. Our policy is not to disclose personal information for third-party direct marketing purposes without consent.

Contacting Us

We are happy to address customer questions or concerns about privacy policies at support@atgames.net.

Changes to Our Privacy Policy

We will notify users of changes to our privacy policy on the website and via email. Changes will be prospective and will not affect information collected prior to the change.